Frequently Asked Questions
This guide answers the most common questions about Alanna Wellness & Spa — Phuket’s premier destination for Thermal Journey & Hydrotherapy, signature spa rituals, holistic massage, pain management, and family wellness. Whether you are planning your first visit or returning for a retreat, this FAQ is designed to help you make the most of your wellness journey in Laguna Bangtao.
1. About Alanna Wellness & Spa — Phuket
Q: What makes Alanna Wellness & Spa unique among spas in Phuket?
A: Alanna Wellness & Spa is a full-service wellness destination in the heart of Laguna Bangtao, Phuket, offering an experience that goes well beyond a typical massage. Our point of difference is our exclusive Thermal Journey & Hydrotherapy circuit — one of the very few such facilities available at an independent day spa in Phuket — which includes a Himalayan Salt Sauna, Aromatic Steam Room, Onsen Mineral Bath, Jet-Spa Vitality Bath, and Cold Plunge Pool. Combined with signature wellness rituals, advanced pain management by our resident naturopath, and family-friendly programming, Alanna is a truly holistic sanctuary where ancient Thai traditions meet modern therapeutic science.
Q: Where is Alanna Wellness & Spa located, and is it easy to reach?
A: We are located at 58/10 Lagoon Road, Cherngtalay, Thalang, Phuket 83110 — in the prestigious Laguna Bangtao area, within easy reach of Boat Avenue and Porto de Phuket. We offer complimentary parking for all guests, and our shuttle service connects us to most Laguna villas, Bangtao Beach, Layan, Surin, and Kamala areas. We are open daily from 10:30 AM to 10:00 PM.
Q: What are the opening hours of Alanna Wellness & Spa?
A: Alanna Wellness & Spa is open daily from 10:30 AM to 10:00 PM, including weekends and public holidays. We recommend booking in advance to secure your preferred treatment time and therapist.
2. Thermal Journey & Hydrotherapy — Phuket's Signature Wellness Circuit
Q: What is the Thermal Journey & Hydrotherapy at Alanna Wellness & Spa?
A: Thermal Journey & Hydrotherapy is Alanna’s signature hydrotherapy circuit — a progression through heat, water, and contrast therapy designed to deeply detoxify, restore circulation, ease muscle tension, and prepare the body for optimal relaxation. It is available as a standalone experience or combined with any spa treatment. Here is what the circuit includes:
• Himalayan Salt Sauna: Draws out toxins, supports respiratory health, and encourages deep muscular release through mineral-rich dry heat.
• Aromatic Steam Room: Infused with Alanna’s 100% pure essential oils for stress relief, hormonal balance, and skin hydration.
• Onsen Mineral Bath: Rich in Magnesium minerals to soothe joints, restore balance, and calm the nervous system.
• Jet-Spa Vitality Bath: Hydrotherapy jets target key muscle groups to ease tension and boost circulation.
• Cold Plunge Pool: Contrast therapy that revitalizes the body, reduces inflammation, and sharpens mental clarity.
• Serenity Lounge: A tranquil post-circuit rest space for full integration and reawakening.
Q: How long does Thermal Journey & Hydrotherapy take, and what does it cost?
A: We recommend allowing 60 to 90 minutes to fully experience Thermal Journey & Hydrotherapy circuit at your own pace. A single Discovery Pass is THB 750. We also offer unlimited monthly access memberships starting at THB 3,990 for 30 days and THB 9,900 for 90 days — ideal for Phuket residents or longer-stay visitors who want to make hydrotherapy a regular wellness habit.
Q: Can I do Thermal Journey & Hydrotherapy without booking a massage treatment?
A: Yes. Thermal Journey & Hydrotherapy circuit can be booked as a standalone experience with a Discovery Pass (THB 750). You do not need to book a massage treatment to access it. However, pairing Thermal Journey & Hydrotherapy with one of our signature rituals creates the most complete renewal experience, such as Lymphatic Detox Journey or Jetlag Revival, as the circuit prepares the body for deeper therapeutic benefit.
Q: What should I wear for Thermal Journey and hydrotherapy facilities?
A: Appropriate swimwear is required for all Thermal Journey and Hydrotherapy facilities, including the sauna, steam room, baths, and plunge pool. Towels, robes, and slippers are provided for your comfort throughout the circuit.
3. Spa Treatments & Signature Rituals
Q: Which signature ritual should I choose for my first visit to Alanna?
A: The right ritual depends on what your body needs most. Here is a quick guide:
• Elemental Balance Ritual (150 mins, THB 4,500): Our most comprehensive experience — Thermal Journey + body scrub + signature massage + Alanna Milky Floral Bath. Best for total renewal.
• Royal Alanna (90 or 120 mins): A therapeutic treatment journey guided by a Master Therapist using heated wellness pads or herbal compresses. Best for chronic tension and pain relief.
• Alanna Journey (120 mins): A harmonizing blend of Traditional Thai Lanna massage and Alanna Heavenly Aromatherapy. Best for first-time spa guests seeking a balanced experience.
• Chakra Balancing Ritual (75 mins): Combines sound therapy and energy alignment for deep mental and spiritual calm. Best for stress and anxiety relief.
Q: What massage types are available at Alanna Wellness & Spa?
A: We offer a comprehensive range of massage therapies to suit all preferences and needs:
• Traditional Thai Massage (60 or 90 mins): Stretching, acupressure, and energy line work.
• Heavenly Aromatherapy Massage (60 or 90 mins): Relaxation-focused with premium essential oils.
• Deep Tissue Massage (60 or 90 mins): Targets deep muscle layers for chronic tension relief.
• Hot Stone Massage: Heat therapy combined with therapeutic pressure.
• Sports Recovery Massage (60 or 90 mins): Designed for athletes and active travellers.
• Prenatal Massage (Mother’s Embrace & Pregnant Pause): Safe, supportive side-lying massage after the first trimester.
• Royal Alanna: Master Therapist-led session with herbal compresses for advanced therapeutic benefit.
Q: What advanced facial treatments do you offer?
A: Our facial menu uses organic products for visible, lasting results:
• Organic Infusion+ Facial by endota: Australian-certified organic ritual with active botanicals and jade roller lymphatic drainage.
• Signature New Age Facial by endota: Advanced natural formulations targeting anti-aging, hydration, and radiance.
• Timeless Elixir Facial with La Mer Signature Gua Sha: Luxury sculpting and lifting treatment using La Mer’s signature Gua Sha tool.
• Gentleman’s Hydro Revive Facial: Men’s-specific facial targeting post-shave sensitivity and skin fatigue.
4. Pain Management & Kinesiotherapy by Abbysan
Q: What is Kinesiotherapy and how is it different from physiotherapy or massage?
A: Kinesiotherapy at Alanna is led by Dr. Abhishek Agrawal (Abbysan), our resident naturopath practitioner with specialist expertise in movement therapy and non-surgical rehabilitation. Unlike traditional physiotherapy (which uses machines) or massage (which targets soft tissue), Kinesiotherapy uses a structured 3-Step System — Release, Reset, Relief — to address the root cause of pain through guided movement, natural correction, and exercise therapy. No machines, no medication, just the body’s own capacity for healing.
Q: What conditions can Kinesiotherapy treat at Alanna Wellness & Spa?
A: Our Pain Management & Kinesiotherapy programme is effective for a wide range of conditions:
• Chronic back, neck, and joint pain
• Post-surgical recovery and injury rehabilitation
• Athletic performance optimisation and sports readiness
• Postural imbalances and movement dysfunction
• Diastasis Recti recovery for new mothers
• Longevity and mobility programmes for those 50+
• Clinical Pilates for alignment and core strength
Q: Is Kinesiotherapy suitable for non-athletes or people with limited mobility?
A: Absolutely. Our Foundational Movement Therapy is specifically designed for individuals who are limited by age, lifestyle, post-pregnancy recovery, or reduced fitness levels. Sessions are personalised, gentle, and structured around what your body can safely achieve — building strength, confidence, and freedom of movement progressively over time.
5. Family, Pregnancy & Accessibility
Q: Do you offer spa treatments for children and families?
A: Yes. Alanna warmly welcomes families with our dedicated children’s and family programming:
• Little Sunshine Spa Rituals: Gentle spa treatments designed for children aged 6 to 12, conducted in private suites.
• Family Wellness Escape (60 mins, THB 3,150): A shared wellness experience for parents and children to enjoy together.
Children’s treatments are always conducted with a parent or guardian present.
Q: Is Alanna Wellness & Spa safe for pregnant guests?
A: Yes. We offer dedicated prenatal massage treatments — including the Mother’s Embrace and Pregnant Pause rituals — which are safe from the second trimester onward. All prenatal treatments use supportive side-lying positioning and therapist techniques specifically adapted for maternal comfort and safety. Please inform our team of your pregnancy and trimester when booking so we can assign the most appropriate therapist and treatment.
Q: Is the spa fully wheelchair accessible?
A: Yes. Alanna Wellness & Spa is fully wheelchair accessible. Our facility features ramp access at the
entrance, wide corridors throughout, spacious treatment rooms, and a dedicated wheelchair-accessible
restroom. If you have any specific accessibility needs, please contact our team in advance so we can ensure your visit is seamless and comfortable.
6. Arrival, Booking & Spa Policies
Q: How do I book a treatment at Alanna Wellness & Spa?
A: We recommend booking in advance to secure your preferred date, time, and therapist — especially during peak season. You can reach us through the following channels:
• WhatsApp / Telephone: +66 (0) 82-859-3899
• Email: Contact@alannawellness.com
• Online Reservation Form: Available at alannawellness.com/reservation
Our team typically responds within a few hours and will confirm your booking by email.
Q: Do you offer a shuttle service for guests in Bangtao and Laguna Phuket?
A: Yes. We provide a complimentary shuttle service for guests between 11:00 and 20:00 hours, covering Laguna Bangtao, Layan, Surin, and Kamala areas. Complimentary one-way or round-trip transfers are available when a minimum spending requirement is met based on your pickup location. If the minimum spend is not met, a nominal fee applies. All shuttle requests must be pre-booked with at least 30 minutes’ notice and are subject to vehicle availability.
Q: What should I expect during my first visit to Alanna Wellness & Spa?
A: We want your first visit to feel effortless and restorative from the moment you arrive. Here is what to expect:
• Arrive at least 15 minutes before your treatment to settle in, complete your New Client Consultation Form, and enjoy a welcome refreshment.
• The consultation form covers your health history, current medications, allergies, and treatment preferences so your therapist can safely and personally tailor your session.
• Please inform your therapist of any injuries, sensitivities, or areas you would like them to avoid.
• You will be offered slippers, a robe, and a locker for your personal belongings.
• Following your treatment, rest in our Serenity Lounge with complimentary herbal tea before heading back into the world.
Q: What is your cancellation policy?
A: We ask for at least 24 hours’ notice for any changes or cancellations. Cancellations made with less than 4 hours’ notice incur a 50% charge of the treatment value. No-shows are charged at full treatment cost. We understand that plans change — please contact us as early as possible and our team will do our best to reschedule you.
Q: What are the spa etiquette guidelines at Alanna?
A: To protect the tranquil experience for all guests, we kindly ask:
• Please speak softly and silence all mobile phones and electronic devices upon arrival.
• Appropriate swimwear must be worn in all Thermal Journey and Hydrotherapy facilities.
• Arrive at least 15 minutes before your scheduled treatment time.
• Alcohol and heavy meals are not recommended before treatments.
Inform your therapist of any health conditions, injuries, or allergies before your session begins.
Begin Your Journey to Serenity
Your path to profound well-being is just a click away. Explore our full menu of exquisite treatments and find your moment of personalized bliss.
Your path to profound well-being is just a click away. Explore
our full menu of exquisite treatments and find your moment
of personalized bliss.
Your path to profound well-being is just a click away. Explore our full menu of exquisite treatments and find your moment of personalized bliss.